OIT Tech Source

Who do I call!?

When you need technical help, working for a large institution like the University of Georgia is a challenge. There are so many different IT groups that it’s difficult to know who to contact.

In a perfect world, there would be a single point of contact that would take care of all your technical needs. In lieu of that, here are some guidelines.

Problems Logging In

Contribute, AEM, and WordPress – For help with account creation, password resets, and permissions for Adobe Experience Manager (AEM), Adobe Contribute, or WordPress, contact the web support services helpdesk, directed by Ben Whetstone. Email us at caesweb@uga.edu.

CAES and Extension websites – For help logging in to CAES web applications such as Georgia Counts, Extension Trainings, CAES Scholarships, File Sharing, and the Personnel Database, contact the web support services help desk, directed by Ben Whetstone. Email us at caesweb@uga.edu.

UGA systems – The Enterprise Information Technology Services (EITS) help desk serves as the central point of contact for University of Georgia faculty, staff, students and affiliates. Visit the EITS support website.

Website Problems and Questions

CAES and Extension Websites – The Web Support Help Desk assists faculty and staff of the College of Agricultural and Environmental Sciences with Web-related services including:

  • CAES and Extension websites and blogs
  • AEM, Contribute, and WordPress
  • Georgia Counts, Extension Trainings, and the Personnel Database and other web applications

Help desk operations for web support services are directed by Ben Whetstone. Email us at caesweb@uga.edu.

UGA Websites – The Enterprise Information Technology Services (EITS) help desk serves as the central point of contact for University of Georgia faculty, staff, students and affiliates. Visit the EITS support website.

Classroom Support

Contact Travis Ingram at (706) 542-1915 or email tingram@uga.edu.

Hardware, Software, Email, and Other Desktop Support

UGA Extension offices – Technical support is provided for most UGA Extension offices and Research and Education Centers by OIT technicians assigned to specific geographic regions within the state. Help desk operations for off-campus regional locations are directed by Travis Zetterower. Find the full listing of support personnel at: http://caes2.caes.uga.edu/unit/oit/services/help-desks.html#regional

Athens campus – The Athens OIT Help Desk is the central point of contact for computing services to faculty and staff with the College of Agricultural and Environmental Sciences. This includes, but is not limited to, computer/peripheral install, software installation, computer reimaging, malware removal, email, and network issues. Help desk operations for the Athens campus are directed by Jason Conklin.  Call us at (706) 542-2139 or email oithelp@uga.edu.

Griffin campus — Griffin’s help desk is the central point of contact for IT support on the Griffin campus. Email helpgrf@uga.edu or call (770) 228-7247.

Tifton campus — Tifton’s help desk is the central point of contact for IT support on the Tifton campus. Email helptif@uga.edu or call (229) 386-3594.

Still haven’t answered your question?

Let us know! Call Ben Whetstone at (706) 542-9018 or email caesweb@uga.edu.